The Great Cat Store always places your satisfaction as its top priority. We work closely with our vendor partners to guarantee quality products, and we want you and your kitty to be completely satisfied with your purchase(s). If for any reason you are not completely satisfied with your purchase we will be happy to consider any claims for misprinted/damaged/defective items if we are informed within 7 days of receipt of purchase. These claims need to be accompanied with photographs of the item. If your package has become lost, all claims must be submitted no later than 7 days after the estimated delivery date. If there has been an error on our part, we will cover the expense.
Returns and Exchanges
At this time The Great Cat does not accept any returns or exchanges if there is no defect and you have ordered the wrong size, color or just changed your mind.
If your return is the result of an incorrect shipment by The Great Cat Store, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to The Great Cat Store, not to exceed the published UPS Ground rate for the weight of the package.
We do not accept returns on custom orders such as personalized products.
Shipping Refunds – Shipping charges are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than The Great Cat Store, such as customs or brokerage fees.
You will need to contact us at firstname.lastname@example.org prior to returning an order in order to receive a return authorization number to place on your package. For returns made within 30 days of the initial shipment date, we will issue you a refund in the form of your original payment method. Purchases of Gift Cards and Online Gift Certificates are non-refundable. Shipping charges for your new order will be charged to your original form of payment.
Return and Exchange Instructions
If your order has been delivered misprinted/damaged/defective, pack the item securely, using as much of the original packing material that is left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse, and we are not responsible for any shipping damages.
Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse, and it is signed for by one of our Team Members.
You will receive a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned merchandise. Credit card companies vary in their processes of posting credits back to your account. Be sure to check with your credit card provider for those details.
To expedite your return, FOR PRINTS AND POSTERS ONLY please ship item(s) and your packing slip, stating the reason for the return, to The Great Cat Store at:
11025 Westlake Drive, Charlotte, NC 28273 U.S.A.
Return Policy Exceptions
We are unable to accept returns or exchanges on the following items:
• Customized or personalized products including but not limited to personalized placemats, ID tags, t-shirts, mugs, etc., and cat furniture unless it is the result of an error on the part of The Great Cat Store.
• Great Cat Store Gift Certificates
• Special order items including promotional and corporate gift merchandise.
If an item has been used, we are unable to accept its return. For example, a cat collar that has been worn for several weeks before you and your kitty decide you do not like the style, or a litter scoop that has been used, but the color just didn’t match the litter box.
If you need more help, please contact us at: email@example.com